Return Exchange Policy

Return and Exchange Policy – TrendPicksStore

Thank you for choosing TrendPicksStore for your favorite products. We strive to ensure your complete satisfaction with your purchases. If you wish to exchange or return any product, we are happy to assist you through a clear and flexible return and exchange policy.

General Policies:

  1. Return and Exchange Period:

    • Customers have the right to return a product within 3 days of receiving it, provided the product is in its original condition, unused, and undamaged. Customers are responsible for all shipping costs, and refunds will be processed within 14 business days after receiving the returned product.

    • Customers can exchange a product for another item before the shipment is dispatched. After the shipment is dispatched, exchanges are allowed within 14 business days, with the customer bearing shipping costs and any price differences.

  2. Defective or Non-Conforming Products:

    • If the product is defective or does not match the description, customers have the right to return or exchange it within 14 days of receipt.

    • The store will cover shipping costs in this case, provided the customer provides proof of shipping costs (tracking number, shipping company, and cost).

    • A full refund or replacement product will be provided at no additional cost.

  3. Discounted or Promotional Items:

    • Items purchased during discounts or promotional offers cannot be returned or exchanged, except in cases of defects.

  4. Non-Returnable or Non-Exchangeable Items:

    • Products cannot be returned or exchanged after the specified periods mentioned above.

    • Products that have been used beyond testing purposes, damaged, or altered.

    • Custom-made products or items manufactured to specific customer requirements.

Return and Exchange Procedures:

  • To initiate a return or exchange request, please contact us via email at [email protected] or through the contact form available on our website.

  • Include the original purchase invoice and clear images of the product.

  • Requests will be reviewed, and you will receive a response within 3 business days with the necessary details to complete the process.

Thank you for trusting TrendPicksStore. We are committed to providing you with the best shopping experience.

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